Frequently Asked Questions

worX uses a Term SaaS subscription model. The subscription is an annual subscription, with a minimum of 1-year duration, which is billed annually in advance.

Each user license will allow one human or machine user (bot, software) to access worX in addition to the existing BLOX and AWSH tools already available to the community as Open Source. For more details please see the EULA.

After subscribing to worX, one of the Hestio team will be in touch with the subscription owner to provide details on how you can onboard your users and to arrange an initial onboarding session. If you want to learn more about the technical aspects of how you can connect your existing tools to use worX we have described all of the necessary steps over on our Online Documentation here.

After your subscription expires you are entitled to retain the last accessible version of any code downloaded prior to your subscription expiry date. You won’t receive the benefits of security updates and improvements or get access to new Patterns but you get to keep what you already have, bound by the same terms of the EULA.

If there’s a Pattern in the roadmap and you’d like to pull it forward to accelerate a project we can help enable you. This is great for customers who want to take advantage of leading-edge capabilities on AWS as soon as possible. If the Pattern being accelerated is large or complex there is likely to be a supplemental charge for this.

We try to avoid adding or creating new Patterns to worX that are specific to single use-cases or domains (finance, data-science, LLM, etc).

This is mostly down to the AWS APIs (and therefore Terraform) not always having full or actively maintained support for all of the features. If you are making use of either the Business or Enterprise plan feel free to open a support case to discuss your options.